Service Call Message - Canon imageRUNNER ADVANCE 500i/400i e-Manual

Service Call Message

If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed.

If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See "Contacting Your Local Authorized Canon Dealer.")

When [Limited Func. Mode] is displayed:

If [Limited Func. Mode] is displayed, you can temporally set the Limited Functions Mode to continue to use the machine until the cause of the malfunction is cleared. (See "Setting the Limited Functions Mode from the Service Call Message Screen.")

If a screen such as the one below is displayed and the print or scan function does not operate normally, some functions may still be available.

When the print or scan function does not operate normally:

The selected function cannot be used. Press [Main Menu] to return to the Main Menu.

When a service call message is displayed on the bottom of the screen:

Even if a message prompting you to call your service representative appears on the bottom of the screen, some functions may still be available. (See "Functions Available When the Printer/Scanner Cannot Be Used Due to an Error.")

Contacting Your Local Authorized Canon Dealer

Setting the Limited Functions Mode from the Service Call Message Screen

Functions Available When the Printer/Scanner Cannot Be Used Due to an Error

Contacting Your Local Authorized Canon Dealer

If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below.

Turn the main power OFF and then ON.

IMPORTANT
For instructions on turning ON and OFF the main power of the machine, see "Main Power and Energy Saver Key."

If the operation still cannot be performed correctly, turn the main power switch OFF, remove the power plug from the outlet, and contact your local authorized Canon dealer.

WARNING
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.

CAUTION
Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.

NOTE
When you contact your local authorized Canon dealer, have the following information available: Product name Details of the malfunction The error code displayed on the touch panel display

Setting the Limited Functions Mode from the Service Call Message Screen

When [Limited Func. Mode] is displayed, follow the procedures below.

IMPORTANT
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.

NOTE
If you set Limited Functions Mode to 'On' from the Service Call Message screen, [Limited Functions Mode] in [Management Settings] (Settings/Registration) is also set to 'On'. (See "Limiting Functions.")

Press [Limited Func. Mode] → [Yes].

A message prompting you to restart the machine (turning the main power switch OFF, and then ON) appears.

Turn the main power OFF and then ON.

IMPORTANT
For instructions on turning ON and OFF the main power of the machine, see "Main Power and Energy Saver Key."

Functions Available When the Printer/Scanner Cannot Be Used Due to an Error

You can use the following functions even when the Print and Scan functions are restricted.

Main Menu Screen

: Available -: Unavailable

Available Functions	When the Print function is restricted:	When the Scan function is restricted:
Copy	-	-
Fax	*1	-
Scan and Send		-
Scan and Store		-
Access Stored Files	-	*2
Fax/I-Fax Inbox	-
Secure Print	-
Remote Scan		-
Web Access
Shortcut to Settings/Registration	-	-
Tutorial
iW Function Flow	-	-
Other MEAP Applications*3

Touch Panel Display Left Side

: Available -: Unavailable

Available Functions	When the Print function is restricted:	When the Scan function is restricted:
Quick Menu*4
The Status Monitor/Cancel Screen	*5

Control Panel

: Available -: Unavailable

Available Functions	When the Print function is restricted:	When the Scan function is restricted:
Settings/Registration	-	-

Operation From a Computer

: Available -: Unavailable

Available Functions	When the Print function is restricted:	When the Scan function is restricted:
Remote UI
MEAP Application*3

*1	Sending a fax from a computer is not available.
*2	[Add Files (Scan and Store)] on the Edit File screen is not available.

*3	Available by installing each MEAP application. May not be available depending on the restricted functions.
*4	The registered button may not be available depending on the restricted functions.
*5	[Print List] on the Job Log screen and [Register] on the Consumable screen are not available.

IMPORTANT
A print job is automatically cancelled when the Print function is restricted. A scan job is automatically cancelled when the Scan function is restricted. The machine may not enter the Sleep mode completely when a function is restricted due to an error.

NOTE
If the target function is restricted due to an error, the function is not available when you use the shortcut key on the left side of the touch panel display or when you use the Quick Menu.